Understanding what motivates people to take action is the underlying force that allows the best hotel management companies to increase demand for their guest rooms. Selling your hotel to the traveling public is a very complex process. Attention must be paid to every detail. If you can provide more of what a guest wants at a better price than the competition, word will get around and your occupancy rate will soar.
Presenting your lodging facility in the best possible light is the job of everyone who works at the hotel. Financial costs must be borne by the owner of the property. Management and the maintenance staff are responsible for the physical appearance of both the inside and outside of the hotel. Interior decorators play a role in furnishing the guest rooms and making them warm and appealing. Having great people who check in guests, clean the rooms and take care of the landscaping duties are all very important. Overseeing it all is the General Manager.
Following is a list of simple and not so simple ways to get travelers to want to stay at your hotel.
Renovate the Building:A hotel that has been neglected over the years and is showing its age is not very appealing to guests. A substantial investment may be required to do a complete renovation. If you have the finances to spruce up the property, you can dramatically improve the appearance and add new amenities that guests desire most.
Evaluating Management:Managers get paid more because they have more responsibility than the employees they supervise. Having a manager that does not have the skills, enthusiasm and drive to produce positive results is a manager that should be replaced.
Evaluating Other Employees:Professional attitudes and pleasing personalities are two of the most important qualities that a manager should seek when hiring new employees. Employees should possess the skills or be able to learn all aspects of their job. While they are doing their job, they should also maintain a friendly disposition and always be willing to stop what they are doing to assist a guest in need.
Empowering Employees to Make Decisions:Is there anything worse than having to tell a guest that you can not help them and that you will have to call the General Manager to resolve their problem? Any issues that may arise during a guest’s stay should be able to be handled by the front desk and the hotel staff. Part of that process is having a well-trained staff. Empowering employees to make immediate decisions and then take action will quickly resolve most problems to the satisfaction of your guests.
Creating an Enthusiastic Team Spirit:Enthusiasm is one of the best qualities any worker can have. You can overcome a lack of skills through training much more easily than trying to instill an enthusiastic spirit in workers who are working long hours for low wages. Enthusiasm is catching. Having a bubbly personality to greet guests when they check in or always walking around with a smile on your face does matter. Enthusiastic employees work harder, talk positively about their jobs and promote the virtues of their hotel.
Encourage Guests to Share their Experiences During their Stay:Encourage guests to post videos or pictures of their trip and time they spent at your hotel. Ask them how they found your hotel and if they would recommend it to a friend. Making guests feel important is a surefire way to keep them interested in your property. People who feel appreciated and valued are much more likely to come back in the future.
Hotel Nand Residency,Mussoorie has a team of specialists to assist your every need. www.nandresidency.com
Presenting your lodging facility in the best possible light is the job of everyone who works at the hotel. Financial costs must be borne by the owner of the property. Management and the maintenance staff are responsible for the physical appearance of both the inside and outside of the hotel. Interior decorators play a role in furnishing the guest rooms and making them warm and appealing. Having great people who check in guests, clean the rooms and take care of the landscaping duties are all very important. Overseeing it all is the General Manager.
Following is a list of simple and not so simple ways to get travelers to want to stay at your hotel.
Renovate the Building:A hotel that has been neglected over the years and is showing its age is not very appealing to guests. A substantial investment may be required to do a complete renovation. If you have the finances to spruce up the property, you can dramatically improve the appearance and add new amenities that guests desire most.
Evaluating Management:Managers get paid more because they have more responsibility than the employees they supervise. Having a manager that does not have the skills, enthusiasm and drive to produce positive results is a manager that should be replaced.
Evaluating Other Employees:Professional attitudes and pleasing personalities are two of the most important qualities that a manager should seek when hiring new employees. Employees should possess the skills or be able to learn all aspects of their job. While they are doing their job, they should also maintain a friendly disposition and always be willing to stop what they are doing to assist a guest in need.
Empowering Employees to Make Decisions:Is there anything worse than having to tell a guest that you can not help them and that you will have to call the General Manager to resolve their problem? Any issues that may arise during a guest’s stay should be able to be handled by the front desk and the hotel staff. Part of that process is having a well-trained staff. Empowering employees to make immediate decisions and then take action will quickly resolve most problems to the satisfaction of your guests.
Creating an Enthusiastic Team Spirit:Enthusiasm is one of the best qualities any worker can have. You can overcome a lack of skills through training much more easily than trying to instill an enthusiastic spirit in workers who are working long hours for low wages. Enthusiasm is catching. Having a bubbly personality to greet guests when they check in or always walking around with a smile on your face does matter. Enthusiastic employees work harder, talk positively about their jobs and promote the virtues of their hotel.
Encourage Guests to Share their Experiences During their Stay:Encourage guests to post videos or pictures of their trip and time they spent at your hotel. Ask them how they found your hotel and if they would recommend it to a friend. Making guests feel important is a surefire way to keep them interested in your property. People who feel appreciated and valued are much more likely to come back in the future.
Hotel Nand Residency,Mussoorie has a team of specialists to assist your every need. www.nandresidency.com
