The Hotel Industry is a fast-paced, high-pressure
environment that takes a whole network of workers and departments to keep
everything running smoothly. Serving a variety of purposes, hotels have the
opportunity to provide customers with a great, memorable experience or be a
dark spot on an otherwise great trip.
Hotel managers have the task of ensuring customers are
satisfied and overseeing all of the different activities and departments of a
hotel.
Here are few Tips for Managing a Hotel:
Build and
lead a great team: As a hotel
manager, you are only as good as the team around you. That is why forming and
fostering a great team is of utmost importance. This means you need to hire
people with the right skills, attitude and character that will help your team
achieve your goals.
Always learning and improving: Hotel managers are often a jack-of-all-trades because
their position forces them to be. If you do not have attitude to learn and
innovate, you need to work developing that as quickly as possible. Developing a
keen eye to stop problems and areas of weakness will greatly allow your hotel
to continue improving and ensure your ability to offer a satisfactory customer
experience.
Greet your
guests: Be
present to those staying in your hotel and take every opportunity you have to
give your guests the impression that you are on their side, ready to ensure a
great experience.Greet them at the door as they arrive and leave, welcome them
as they arrive and thank them on their way out.
Be
Prepared for Emergencies: Guests expect their hotel choice to
provide excellent safety and security but even the best security measures may
not prevent an emergency from occurring. With the possibility of hundreds
or even thousands of people staying in your hotel, it is important that you
have a clear plan for emergencies.
Have the
right equipment: Hotels
need to have the right hotel supplies to be able to maintain their business and
daily activities. It is important to have a hotel management software systems,
transportation for airport shuttles, the right lecterns and podiums in your
conference room, and the right public address systems within the hotel. Daily
comforts such as clean towels, bed made, a clean room, toiletries and trash
removed must be maintained on daily basis and in a timely fashion.
Have fun: As a manager, it may seem like you have a never ending
list of things to do. Enjoy your guests, enjoy your staff, and enjoy your work.
Good attitudes rub off on those around you, and as a hotel manager you have a
great opportunity to impact and influence your work environment and to foster hard
work and fun.
Hotel
Nand Residency,Mussoorie has
teams of specialists to assist your every need. For more details you can visit our website www.nandresidency.com
