Tips for the Hospitality Industry

The Hotel Industry is a fast-paced, high-pressure environment that takes a whole network of workers and departments to keep everything running smoothly. Serving a variety of purposes, hotels have the opportunity to provide customers with a great, memorable experience or be a dark spot on an otherwise great trip.

Hotel managers have the task of ensuring customers are satisfied and overseeing all of the different activities and departments of a hotel.

Here are few Tips for Managing a Hotel:

Build and lead a great team: As a hotel manager, you are only as good as the team around you. That is why forming and fostering a great team is of utmost importance. This means you need to hire people with the right skills, attitude and character that will help your team achieve your goals.

Always learning and improving: Hotel managers are often a jack-of-all-trades because their position forces them to be. If you do not have attitude to learn and innovate, you need to work developing that as quickly as possible. Developing a keen eye to stop problems and areas of weakness will greatly allow your hotel to continue improving and ensure your ability to offer a satisfactory customer experience.

Greet your guests:   Be present to those staying in your hotel and take every opportunity you have to give your guests the impression that you are on their side, ready to ensure a great experience.Greet them at the door as they arrive and leave, welcome them as they arrive and thank them on their way out.

Be Prepared for Emergencies: Guests expect their hotel choice to provide excellent safety and security but even the best security measures may not prevent an emergency from occurring. With the possibility of hundreds or even thousands of people staying in your hotel, it is important that you have a clear plan for emergencies. 

Have the right equipment: Hotels need to have the right hotel supplies to be able to maintain their business and daily activities. It is important to have a hotel management software systems, transportation for airport shuttles, the right lecterns and podiums in your conference room, and the right public address systems within the hotel. Daily comforts such as clean towels, bed made, a clean room, toiletries and trash removed must be maintained on daily basis and in a timely fashion.

Have fun: As a manager, it may seem like you have a never ending list of things to do. Enjoy your guests, enjoy your staff, and enjoy your work. Good attitudes rub off on those around you, and as a hotel manager you have a great opportunity to impact and influence your work environment and to foster hard work and fun.

Hotel Nand Residency,Mussoorie has teams of specialists to assist your every need. For more details you can visit our website www.nandresidency.com

Importance of the Housekeeping Department

How important are the duties that the housekeeping department has in the hotel industry?

Thinking of the different departments that are involved in a hotel I get to think which one could be the most important, but with this I do not mean to say that one is more important than the other; all the departments within a hotel play a very important role while attending a guess.

The housekeeping department as vital in the services provided to you when you stay in a hotel. This department has many duties and it does not focus only in one service.

The housekeeping department is the one that gives you an opinion of “where are you staying” As the food’s first judgment enters through your eyes, the cleanness of a room, the organization, the dusting, among others, are just a few factors that will provide you with an idea of how a hotel cares about you as a guess. However, all of these ideas can be achieved through investment.

One of the characteristic that this department has is the multiple duties which its staff has to deal with. Housekeeping involves many things, from keeping a room clean to wash blankets.

The staff that is fully involved with this department goes from a room attendant, that is the person that is in charge of the different inspection throughout the different rooms; he or she has the responsibility of checking that everything is in order inside the room, also the room attendant is the responsible for cleaning dust, making beds, among others, to the front desk person, that is the one that facilitates the guess´ primary needs such as: making a reservation , picking a room, ordering something for the guess, among other needs.

The communication between the front desk and all the housekeeping staff has to be well done, in order to achieve the entire guess ‘needs and expectations.

If you are looking for good housekeeping hotel services in Mussoorie, Hotel Nand Residency has teams of specialists to assist your every need. For more details you can visit our website www.nandresidency.com